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Smxdk reviews glassware returns through a written process that distinguishes an unused change-of-mind request from a vessel that arrived chipped, cracked, incorrect, incomplete, or visibly affected by transit. We accept returns for both defective and non-defective products, and we accept exchanges when the requested replacement item is available.
A glassware return is reviewed as the exact listed vessel and package quantity. Color, rim profile, relief motif, foot or base construction, and included count are compared with the original order rather than treated as interchangeable decorative details. For drinkware orders, support language refers to ensuring delicate glassware, tumblers, or ceramic mugs arrive intact and match the listing details.
RETURN WINDOW
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Requests submitted after 30 days may not be accepted unless required by applicable consumer law.
RETURN CONDITION & ELIGIBILITY
Product condition accepted for return: new only. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
For an eligible non-defective return, the glass must remain unused, unwashed, clean, and free from liquid residue, mineral marks, utensil scratches, chips, cracks, fragrance, or display wear. Ordinary visual inspection after opening is allowed when the vessel and protective materials remain complete and the item otherwise stays new.
For an approved glassware return, wrap each vessel separately so the rim, embossed wall, foot, and base cannot strike another hard surface. Place the protected glass upright in a sturdy outer carton with cushioning that prevents movement; do not return a loose vessel in an envelope or allow decorative relief to press directly against another glass. After approval, the pre-paid label and mailing instructions are emailed for customer download and printing, and these protective directions do not reduce mandatory consumer rights.
RETURN PROCESS & RETURN ADDRESS
To start a return, contact us at support@smxdk.shop. If your request is accepted, we will email you a pre-paid return shipping label as a downloadable and printable file, together with instructions confirming how and where to mail your package. Items sent back to us without first requesting a return will not be accepted.
Return method: by mail. Approved returns should be mailed to this return address: 27 S Charles Richard Beall Blvd, Suite 1, DeBary, FL 32713, United States.
In the first return email, identify the SKU, vessel color and embossed motif, then state whether the request concerns fit or preference, delivery damage, an incorrect glass, or a missing quantity. For a visible chip, crack, crushed carton, or wrong pattern, clear photographs of the unused vessel and outer parcel help us compare the condition with the order and carrier record; photographs are not imposed as an undisclosed requirement for every return.
RETURN SHIPPING FEES
For all accepted returns, including defective, damaged, incorrect, and eligible non-defective products, the return shipping cost is covered by us. Return label method: Customer download/print. After approval, the pre-paid return shipping label is sent by email at no cost to the customer. No return label is included in the original delivery package.
RESTOCKING FEE
Restocking Fee: No restocking fee will be charged to the consumers for the return of a product.
REFUND TIMEFRAME
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 days. Bank or card issuer posting times may vary after we submit the refund.
EXCHANGES AND CANCELLATIONS
An exchange may be requested for another available Smxdk glass after the original unused vessel is approved for return. Because capacities, heights, colors, and relief patterns differ, support will confirm the replacement SKU, current availability, and any price difference before an exchange is finalized. Customers may request cancellation before the order has been processed or shipped.
CONTACT
For return and refund support, contact support@smxdk.shop or +1 (551) 346-1369. Support hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+08:00) Singapore Standard Time (Singapore).