This Contact Us page gives Smxdk glassware customers one verified place to confirm the store operator, support schedule, email address, telephone number, and physical business address before or after an order.
OUR IDENTITY
Legal Business Name: 501 FIRST 3406 INCStore Name: Smxdk
Physical Business Address: 27 S Charles Richard Beall Blvd, Suite 1, DeBary, FL 32713, United States
CUSTOMER SUPPORT HOURS
Support Hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+08:00) Singapore Standard Time (Singapore). These hours align with our order handling schedule for processing customer messages, shipment questions, return requests, and product support.
HOW TO REACH US
Current Support Email: support@smxdk.shopBusiness Phone Number: +1 (551) 346-1369
When contacting us about an order, please include the order number, the email address used at checkout, and a clear description of the question or issue. For damaged or incorrect items, include photos of the product and packaging so we can review the matter efficiently.
Messages are reviewed during the support hours above and kept in one written case record when follow-up is required. For a pre-purchase glassware question, identify the product or SKU and the detail being checked, such as usable capacity, overall height, rim diameter, transparent color, relief pattern, foot or base construction, package quantity, or care guidance. For a delivered item, state whether the concern involves a chip, crack, incorrect pattern or color, missing vessel, parcel damage, or another difference from the listing; photographs of the glass and outer carton help us compare visible delivery issues with the order record.